Terms and Conditions

Payment for a consultation is confirmation that you have read our terms and conditions

Sleepy Diary and Questionnaire

To enable your sleep consultant to prepare and plan your individual sleep programme, it is vital that these documents are received by your sleep consultant before 3 pm on the day prior to your initial consultation. If you are having problems forwarding these documents to us, please contact the main Millpond office as soon as possible. Failure to contact us or provide these documents will delay your consultation and may incur the cancellation fee.

Duration of Packages

Although we endeavour to accommodate flexibility into the duration of our packages, in exceptional circumstances the core and siblings’ sleep packages will extend no longer than two months.

If you have an unused review appointment remaining in your package within the time frame outlined above, you will need to contact your sleep consultant to arrange your final appointment. If we do not hear from you, we will assume all is well and discharge you. Unused reviews cannot be taken up beyond two months (core and siblings’ packages) from your initial consultation appointment.

Cancellation or Rescheduling

We ask for a minimum of 48 hours (two working days) notice of cancellation from the date of your initial consultation as we are unable to refill your appointment at short notice. Given this notice a full refund less £10 administration fee will be made.

In the event that less than 48 hours notice is given, a £30 cancellation charge will be made on all cancellations.

Sleep Workshops

Places booked on workshops that are unfilled on the day of training are non-refundable. All workshops booked through Millpond are subject to our cancellation policy.

See what parents' say about us

When feeling overwhelmed by tiredness and in need of real sleep help, Millpond’s ‘Teach Your Child to Sleep’ is a much welcomed, well researched resource. This is an easy read with a practical nurturing approach that walks you and your child through to a good night sleep.
Rozanne Hay, UK Representative and Director for Continuing Education IACSC International Association Of Child Sleep consultants
The Millpond approach is non-prescriptive and [their] book offers lots of choices for parents to match their own goals and parenting styles. I would heartily recommend it for anyone already experiencing problems with sleep or to set up good sleep habits proactively.
Melissa Hood, founder of The Parent Practice
This baby and child sleep guide is the perfect combination of accessible science, Mandy’s years of experience and a mother’s warmth. I love the way things fall into place with Mandy’s clear and thorough explanations!
Diana Hill, co founder of Essential Parent
Millpond’s brilliant blend of commonsense, encouragement and understanding – plus a highly logical strategy that is easy to implement – changed hell into heaven literally overnight. My entire family is thus indebted to Mandy and her team.
Freya North, Author
I am a GP and would recommend Millpond to any sleep deprived parents; you cannot put a price on sleep. Thank you so much. I only wish I hadn’t waited 19 months.
Vanessa, GP
We are so happy that we put our trust in you to help us with what has been a huge problem for our family for almost 2 years. We are finding time to relax and time for each other and I did not realise how much we missed this time.
Ben
As a family, we were sleep deprived. The tailored plan for our son made it personal. I am really pleased with what we’ve achieved during the programme and I am thankful to Juliet and Millpond.
Evrim.
We were at rock bottom. Our son has a neurological condition, so I was nervous and and wanted a sleep clinic who had experience of this and would adapt to the needs of our son. Our lives literally changed overnight!
Shurron
Within weeks our son was waking only once a night. The investment we made into Millpond was one of the best we’ve ever made. It gave my son a solid night sleep and consistency. It gave me and my husband our sanity back.
Shurron
I am delighted. I was aiming to go from 6+ wakes at night and feeding to sleep 100% of the time to 1-2 wake ups and some ability to self-settle. After doing the plan for less than 6 weeks my daughter started sleeping through the night.
Katie
My daughter is now having quite a bit more than the average sleep for her age and it’s lovely to see her waking up naturally. I’m also waking up naturally and feeling much more refreshed for having a regular sleep routine myself!
Louise
We are so happy we could jump for joy, we wish we had spoken to you ages ago. Using Millpond has built our confidence and made us feel on top of it at last. You really gave us some life back!
Sarah
I live in Switzerland so it is really quite remarkable that Millpond was able to help me over the phone and by email. When you have slept you can deal with anything!!
Melanie
We still can’t believe that such small changes have made such a difference to us and Alice. She has even slept through while on holiday in a travel cot.
Louise
We are just so sorry we did not get in touch sooner as we went through 18 months of no sleep.
Ann Marie
Thank you, thank you, thank you!! We never thought life could be improved so greatly. You showed us the light. Luka is much happier and loving his sleep now.!
Diane
Alex is sleeping beautifully again and is now quite happy to lay in his cot singing until 7.30/745 am ( Godsend!) and sleeps very happily through the night again. Thank you so much!
Sandy
Very happy to say that Joshua, who you helped us with, is now sleeping a regular 11 hours a night uninterrupted. In fact, getting him up some mornings is a real challenge!
John
Mandy has been an absolute saviour at a time which was starting to feel quite bleak in terms of our little one’s sleep. The personalised advice and guidance has been invaluable.
Mary
“My husband and I reached out to the Millpond Sleep Clinic when our son was 10 months old. We had spent months in vain trying a variety of sleep training tips that we had picked up online, in a desperate attempt to get our son to sleep for more than 2 hour stretches! Nothing seemed to work. I remember crying whilst breastfeeding for the 5th time one evening, desperately begging my little one to sleep. We felt like we had been failing for a long time, as my circle of mum friends had all got their babies sleeping through so much earlier. I needed to get more sleep, with the return to work looming ever closer.

When we called Millpond, we were quickly introduced to Juliet who immediately took the pressure off us by providing a detailed “plan of action” based on what she had heard about our son’s sleep routine. After just a few nights, we already started to see big sleep improvements, and we worked confidently towards reducing our son’s night wakings and the duration of his night feeds. After a couple of weeks we had gone from 4-5 night wakings to just 1… and a few weeks later, our son started to sleep through! The biggest relief ever.

Throughout the whole process Juliet had been knowledgeable, kind, reassuring and made herself available to answer our questions over email between our sessions. Her experience as a mother herself, and highly trained sleep professional shone through. We can’t thank you enough for helping us through a rough time – and seeing us through to better days (and importantly, nights!!)
Cheryl