TERMS & CONDITIONS
Sleepy Diary and Questionnaire
To enable your sleep consultant to prepare and plan your individual sleep programme, it is vital that these documents are received by your sleep consultant before 3 pm on the day prior to your initial consultation. If you are having problems forwarding these documents to us, please contact the main Millpond office as soon as possible. Failure to contact us or provide these documents will delay your consultation and may incur the cancellation fee.
Duration of Packages
Although we endeavour to accommodate flexibility into the duration of our packages, in exceptional circumstances the core and siblings’ sleep packages will extend no longer than two months.
If you have an unused review appointment remaining in your package within the time frame outlined above, you will need to contact your sleep consultant to arrange your final appointment. If we do not hear from you, we will assume all is well and discharge you. Unused reviews cannot be taken up beyond two months (core and siblings’ packages) from your initial consultation appointment.
Last Minute Cancellation or Rescheduling
If you cancel or reschedule your appointment within 48 hours (two working days) or less from the date of your initial consultation and we are unable to refill your appointment there may be a cancellation fee of £85.
Returning Clients
Parents who have used Millpond previously, perhaps for an older child, qualify for a 10% discount off our core, and siblings’ sleep packages.
