Cancellation
We will be unable to refill your appointment should you have to cancel or reschedule your initial consultation at short notice.

Please note there is an administration charge of £15 for cancelled appointments and £75 for appointments cancelled within 48 hours (two working days) notice from the date of your initial consultation.

Sleep Diary and Sleep Questionnaire
It is vital that these documents are received by your sleep therapist before 3 pm on the day prior to your initial consultation. If you are having problems forwarding these documents to us, please contact the main Millpond office as soon as possible. Failure to contact us or provide these documents will delay your consultation and will incur a cancellation fee of £75.

Duration of Packages
Although we endeavour to accommodate flexibility into the duration of our packages, in exceptional circumstances the core sleep package will extend no longer than two months and the premier and siblings packages extend no longer than three months.

If you have an unused review appointment remaining in your package within the time frame outlined above, you will need to contact your sleep therapist to arrange your final appointment. If we do not hear from you we will assume all is well and discharge you. Unused reviews cannot be taken up beyond two months (Core Package) or three months (Premier and Siblings Packages) from your initial consultation appointment.

Top-Up Consultations
A top-up consultation can only be booked within six months from completion of the original Core, Premier or Siblings package.